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Cancellation & Refund Policy

Cancellation & Refund Policy

At Escape Zone Ahmedabad, we prioritize your experience and respect your time. Our Cancellation & Refund Policy is crafted to accommodate our customers while ensuring the efficient management of our scheduling and staffing needs. Please carefully review the following terms to fully understand your options when modifying or canceling your booking.

Cancellation & Refunds

  • 72 Hours Before Booking: A full refund will be provided for cancellations made at least 72 hours before the scheduled booking time.
  • 48-72 Hours Before Booking: A 50% refund will be provided for cancellations made between 48 to 72 hours before the scheduled booking time.
  • Less Than 48 Hours Before Booking: Refunds will only be provided for cancellations made 48 hours before the scheduled booking time.
  • No-Show: Refunds will only be issued if you show up for your scheduled booking with prior cancellation.

Rescheduling Policy and Fees

  • 48 or More Hours Before Booking: You can reschedule without penalty.
  • Less Than 48 Hours Before Booking: Rescheduling will incur a rescheduling fee of 25% of the booking amount.

Refunds in Exceptional Cases

  • In the event of unforeseen circumstances such as severe weather, natural disasters, or other emergencies, we may offer a full refund or reschedule your booking at no additional cost.

Process for Refunds

  • Refund requests must be submitted via email to info@escapezone.co.in with your booking details and reason for cancellation.
  • Approved refunds will be processed within 7-10 business days using the original payment method.

Non-Refundable Items

  • Any discounts, promotional offers, or vouchers used during the booking process are non-refundable.

Refund Policy For Large Group Bookings & Special Events

  • Large Group Bookings: To receive a full refund for large group bookings (more than 7 participants), please cancel at least 5 days in advance. Cancellations made within 5 days will follow the standard cancellation policy.
  • Special Events: For special events or private parties, specific cancellation & rescheduling terms may apply as outlined during the booking process.

If you have any questions or need further assistance, please do not hesitate to email us at info@escapezone.co.in or call us on +91 8140099905.